Ultragen Limited respects the privacy of its customers and is committed to protecting personal information collected through our website, showroom, customer support, and online services.

Information We Collect

We may collect customer information such as name, phone number, email address, billing address, delivery address, order details, payment information, and communication records when customers place orders, create accounts, contact support, or use our services.

Use of Information

The information we collect is used to process orders, deliver products, provide customer support, manage warranty or service requests, improve our services, prevent fraud, and communicate important updates related to purchases or services.

Payment Information

Ultragen Limited does not store sensitive payment card details. Online payments are processed through authorized payment gateways, mobile financial services, banks, or other secure payment partners.

Sharing of Information

Customer information may be shared only when necessary with trusted service partners such as courier companies, payment gateways, warranty providers, or technical service providers. We do not sell customer personal information to third parties.

Cookies and Website Data

Our website may use cookies and similar technologies to improve user experience, analyze website performance, remember preferences, and provide relevant product information or offers.

Data Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security.

Marketing Communication

Customers may receive promotional messages, offers, or updates from Ultragen Limited. Customers may unsubscribe or request removal from marketing communication at any time.

Customer Rights

Customers may request correction, update, or removal of their personal information, subject to legal, business, or transaction record requirements.

Policy Updates

Ultragen Limited may update this Privacy Policy from time to time. Any changes will be published on our official website and will be effective from the date of publication.

Contact Us

For any privacy-related questions or requests, customers may contact Ultragen Limited through our official customer support channels.
Email: cs@ultragen.bd
Phone: 01805 00 60 60